To learn how to solve an error in the SysCloud backup app for Slack, follow the error code in the table below:
Error Code |
Type |
Category |
Error Event |
Error Description |
Resolution |
BSLALAP604 |
Backup |
Temporary error |
API limit exceeded |
The backup has stopped temporarily due to Slack API limits. |
This issue will be automatically resolved in the next backup schedule. |
RSLALAP604 |
Restore |
Temporary error |
API limit exceeded |
Restore has stopped temporarily due to Slack API limits. |
This issue will be automatically resolved in the next restore schedule. |
RSLALAE706 |
Restore |
Permanent error |
File not found |
Restore has stopped permanently since the requested file is not found in the archives. |
Please contact SysCloud support. |
BSLALIF662 |
Backup |
Limitation |
user_not_found: User deleted on Slack |
Backup stopped as the user was deleted in your Slack workspace. |
Instructions to restore a user can be found here https://slack.com/intl/en-in/help/articles/360002061747-Reactivate-a-member%E2%80%99s-account |
RSLALIF662 |
Restore |
Limitation |
user_not_found: User deleted on Slack |
Restore stopped as the user was deleted in your Slack workspace. |
Instructions to restore a user can be found here https://slack.com/intl/en-in/help/articles/360002061747-Reactivate-a-member%E2%80%99s-account |
BSLALAP617 |
Backup |
Limitation |
plan_upgrade_required: Slack subscription upgrade required |
Backup stopped as Slack subscription has been downgraded. |
Instructions to upgrade a Slack subscription can be found here https://slack.com/intl/en-in/help/articles/218395808-Upgrade-or-downgrade-a-paid-subscription |
RSLALAP617 |
Restore |
Limitation |
plan_upgrade_required: Slack subscription upgrade required |
Restore stopped as Slack subscription has been downgraded. |
Instructions to upgrade a Slack subscription can be found here https://slack.com/intl/en-in/help/articles/218395808-Upgrade-or-downgrade-a-paid-subscription |
BSLALAP625 |
Backup |
Limitation |
unknown_type: Files of unknown types cannot be backed up nor restored |
Due to Slack API limitations, files of unknown types cannot be backed up or restored. |
Supported file types on Slack can be found here https://slack.com/intl/en-in/help/articles/1500002249342-Restricted-file-types-in-Slack-Connect |
BSLALAP625 |
Restore |
Limitation |
unknown_type: Files of unknown types cannot be backed up nor restored |
Due to Slack API limitations, files of unknown types cannot be backed up or restored. |
Supported file types on Slack can be found here https://slack.com/intl/en-in/help/articles/1500002249342-Restricted-file-types-in-Slack-Connect |
BSLALAP624 |
Backup |
Limitation |
method_not_supported_for_channel_type: Cannot perform selected action (backup/restore) for selected channel type |
Due to Slack API limitation, the backup stopped as the Slack channel has been converted from a public channel to a private channel. |
Please export the channel threads and import them manually. |
RSLALAP624 |
Restore |
Limitation |
method_not_supported_for_channel_type: Cannot perform selected action (backup/restore) for selected channel type |
Due to Slack API limitation, restore stopped as the Slack channel has been converted from a public channel to a private channel. |
Please export the channel threads and import them manually. |
BSLALAP623 |
Backup |
Limitation |
channel_not_found: Channel no longer available |
Backup stopped as the selected channel is no longer available. |
Please export the channel threads and import them manually. |
RSLALAP623 |
Restore |
Limitation |
channel_not_found: Channel no longer available |
Restore stopped as the selected channel is no longer available. |
Please export the channel threads and import them manually. |
BSLALAP622 |
Backup |
Limitation |
not_in_channel: Bot deleted from Slack channel |
Backup stopped as the bot has been removed from the private channel. |
Instructions on adding a bot to a channel can be found here - https://api.slack.com/bot-users |
RSLALAP622 |
Restore |
Limitation |
not_in_channel: Bot deleted from Slack channel |
The backup stopped as the bot has been removed from the private channel. |
Instructions on adding a bot to a channel can be found here - https://api.slack.com/bot-users |
|
Restore |
Limitation |
msg_too_long: Message cannot be restored as it is too long |
Due to Slack API limitations, restore stopped as Slack does not allow the restoration of messages longer than 100,000 characters. |
Please export the message, paste the contents into a file, and reupload them to your workspace. |
|
Restore |
Limitation |
too_many_attachments: Message cannot be restored as it has too many attachments |
Due to Slack API limitations, restore of the message has permanently failed because it has more than 100 attachments |
Please export the message, and reupload them as a zip folder. |
BOCAIF909 |
Backup |
Error |
SysCloud Account Storage Limit Reached |
Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. |
<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. |
BOCAIF908 |
Backup |
Error |
SysCloud User Storage Limit Reached |
Backup stopped. The user has consumed the allocated backup storage quota. |
<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |
BOCOIF909 |
Backup |
Error |
SysCloud Account Storage Limit Reached |
Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. |
<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. |
BOCOIF908 |
Backup |
Error |
SysCloud User Storage Limit Reached |
Backup stopped. The user has consumed the allocated backup storage quota. |
<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |
BOODIF909 |
Backup |
Error |
SysCloud Account Storage Limit Reached |
Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. |
<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. |
BOODIF908 |
Backup |
Error |
SysCloud User Storage Limit Reached |
Backup stopped. The user has consumed the allocated backup storage quota. |
<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |
BOOUIF909 |
Backup |
Error |
SysCloud Account Storage Limit Reached |
Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. |
<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. |
BOOUIF908 |
Backup |
Error |
SysCloud User Storage Limit Reached |
Backup stopped. The user has consumed the allocated backup storage quota. |
<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |
BOSIIF909 |
Backup |
Error |
SysCloud Account Storage Limit Reached |
Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. |
"<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. |
BOSIIF908 |
Backup |
Error |
SysCloud User Storage Limit Reached |
Backup stopped. The user has consumed the allocated backup storage quota. |
<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. |