How to solve an error in the SysCloud backup application for Slack?

To learn how to solve an error in the SysCloud backup app for Slack, follow the error code in the table below: 

Error Code 

Type 

Category 

Error Event 

Error Description 

Resolution 

BSLALAP604 

Backup 

Temporary error 

API limit exceeded 

The backup has stopped temporarily due to Slack API limits. 

This issue will be automatically resolved in the next backup schedule. 

RSLALAP604 

Restore 

Temporary error 

API limit exceeded 

Restore has stopped temporarily due to Slack API limits.  

This issue will be automatically resolved in the next restore schedule. 

RSLALAE706 

Restore 

Permanent error 

File not found 

Restore has stopped permanently since the requested file is not found in the archives. 

Please contact SysCloud support. 

BSLALIF662 

Backup 

Limitation 

user_not_found: User deleted on Slack 

Backup stopped as the user was deleted in your Slack workspace. 

Instructions to restore a user can be found here https://slack.com/intl/en-in/help/articles/360002061747-Reactivate-a-member%E2%80%99s-account 

RSLALIF662 

Restore 

Limitation 

user_not_found: User deleted on Slack 

Restore stopped as the user was deleted in your Slack workspace. 

Instructions to restore a user can be found here https://slack.com/intl/en-in/help/articles/360002061747-Reactivate-a-member%E2%80%99s-account 

BSLALAP617 

Backup 

Limitation 

plan_upgrade_required: Slack subscription upgrade required 

Backup stopped as Slack subscription has been downgraded. 

Instructions to upgrade a Slack subscription can be found here https://slack.com/intl/en-in/help/articles/218395808-Upgrade-or-downgrade-a-paid-subscription 

RSLALAP617 

Restore 

Limitation 

plan_upgrade_required: Slack subscription upgrade required 

Restore stopped as Slack subscription has been downgraded. 

Instructions to upgrade a Slack subscription can be found here https://slack.com/intl/en-in/help/articles/218395808-Upgrade-or-downgrade-a-paid-subscription 

BSLALAP625 

Backup 

Limitation 

unknown_type: Files of unknown types cannot be backed up nor restored 

Due to Slack API limitations, files of unknown types cannot be backed up or restored. 

Supported file types on Slack can be found here https://slack.com/intl/en-in/help/articles/1500002249342-Restricted-file-types-in-Slack-Connect 

BSLALAP625 

Restore 

Limitation 

unknown_type: Files of unknown types cannot be backed up nor restored 

Due to Slack API limitations, files of unknown types cannot be backed up or restored. 

Supported file types on Slack can be found here https://slack.com/intl/en-in/help/articles/1500002249342-Restricted-file-types-in-Slack-Connect 

BSLALAP624 

Backup 

Limitation 

method_not_supported_for_channel_type: Cannot perform selected action (backup/restore) for selected channel type 

Due to Slack API limitation, the backup stopped as the Slack channel has been converted from a public channel to a private channel. 

Please export the channel threads and import them manually. 

RSLALAP624 

Restore 

Limitation 

method_not_supported_for_channel_type: Cannot perform selected action (backup/restore) for selected channel type 

Due to Slack API limitation, restore stopped as the Slack channel has been converted from a public channel to a private channel. 

Please export the channel threads and import them manually. 

BSLALAP623 

Backup 

Limitation 

channel_not_found: Channel no longer available 

Backup stopped as the selected channel is no longer available. 

Please export the channel threads and import them manually. 

RSLALAP623 

Restore 

Limitation 

channel_not_found: Channel no longer available 

Restore stopped as the selected channel is no longer available. 

Please export the channel threads and import them manually. 

BSLALAP622 

Backup 

Limitation 

not_in_channel: Bot deleted from Slack channel 

Backup stopped as the bot has been removed from the private channel. 

Instructions on adding a bot to a channel can be found here - https://api.slack.com/bot-users 

RSLALAP622 

Restore 

Limitation 

not_in_channel: Bot deleted from Slack channel 

The backup stopped as the bot has been removed from the private channel. 

Instructions on adding a bot to a channel can be found here - https://api.slack.com/bot-users 

 

Restore 

Limitation 

msg_too_long: Message cannot be restored as it is too long 

Due to Slack API limitations, restore stopped as Slack does not allow the restoration of messages longer than 100,000 characters. 

Please export the message, paste the contents into a file, and reupload them to your workspace. 

 

Restore 

Limitation 

too_many_attachments: Message cannot be restored as it has too many attachments 

Due to Slack API limitations, restore of the message has permanently failed because it has more than 100 attachments 

Please export the message, and reupload them as a zip folder. 

BOCAIF909 

Backup 

Error 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. 
</br> 
Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>. 

BOCAIF908 

Backup 

Error 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. 

BOCOIF909 

Backup 

Error 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. 
</br> 
Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>. 

BOCOIF908 

Backup 

Error 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. 

BOODIF909 

Backup 

Error 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. 
</br> 
Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>. 

BOODIF908 

Backup 

Error 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. 

BOOUIF909 

Backup 

Error 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. 
</br> 
Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>. 

BOOUIF908 

Backup 

Error 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page. 

BOSIIF909 

Backup 

Error 

SysCloud Account Storage Limit Reached 

Backup stopped. You have consumed the backup storage quota allowed for your subscription plan. 

"<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. 
</br> 
Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>." 

BOSIIF908 

Backup 

Error 

SysCloud User Storage Limit Reached 

Backup stopped. The user has consumed the allocated backup storage quota. 

<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page.