How to solve an error in the SysCloud backup application for Slack?

To learn how to solve an error in the SysCloud backup app for Slack, follow the error code in the table below:

Error Code	Type	Category	Error Event	Error Description	Resolution
BSLALAP604	Backup	Temporary error	API limit exceeded	The backup has stopped temporarily due to Slack API limits.	This issue will be automatically resolved in the next backup schedule.
RSLALAP604	Restore	Temporary error	API limit exceeded	Restore has stopped temporarily due to Slack API limits.	This issue will be automatically resolved in the next restore schedule.
RSLALAE706	Restore	Permanent error	File not found	Restore has stopped permanently since the requested file is not found in the archives.	Please contact SysCloud support.
BSLALIF662	Backup	Limitation	user_not_found: User deleted on Slack	Backup stopped as the user was deleted in your Slack workspace.	Instructions to restore a user can be found here https://slack.com/intl/en-in/help/articles/360002061747-Reactivate-a-member%E2%80%99s-account
RSLALIF662	Restore	Limitation	user_not_found: User deleted on Slack	Restore stopped as the user was deleted in your Slack workspace.	Instructions to restore a user can be found here https://slack.com/intl/en-in/help/articles/360002061747-Reactivate-a-member%E2%80%99s-account
BSLALAP617	Backup	Limitation	plan_upgrade_required: Slack subscription upgrade required	Backup stopped as Slack subscription has been downgraded.	Instructions to upgrade a Slack subscription can be found here https://slack.com/intl/en-in/help/articles/218395808-Upgrade-or-downgrade-a-paid-subscription
RSLALAP617	Restore	Limitation	plan_upgrade_required: Slack subscription upgrade required	Restore stopped as Slack subscription has been downgraded.	Instructions to upgrade a Slack subscription can be found here https://slack.com/intl/en-in/help/articles/218395808-Upgrade-or-downgrade-a-paid-subscription
BSLALAP625	Backup	Limitation	unknown_type: Files of unknown types cannot be backed up nor restored	Due to Slack API limitations, files of unknown types cannot be backed up or restored.	Supported file types on Slack can be found here https://slack.com/intl/en-in/help/articles/1500002249342-Restricted-file-types-in-Slack-Connect
BSLALAP625	Restore	Limitation	unknown_type: Files of unknown types cannot be backed up nor restored	Due to Slack API limitations, files of unknown types cannot be backed up or restored.	Supported file types on Slack can be found here https://slack.com/intl/en-in/help/articles/1500002249342-Restricted-file-types-in-Slack-Connect
BSLALAP624	Backup	Limitation	method_not_supported_for_channel_type: Cannot perform selected action (backup/restore) for selected channel type	Due to Slack API limitation, the backup stopped as the Slack channel has been converted from a public channel to a private channel.	Please export the channel threads and import them manually.
RSLALAP624	Restore	Limitation	method_not_supported_for_channel_type: Cannot perform selected action (backup/restore) for selected channel type	Due to Slack API limitation, restore stopped as the Slack channel has been converted from a public channel to a private channel.	Please export the channel threads and import them manually.
BSLALAP623	Backup	Limitation	channel_not_found: Channel no longer available	Backup stopped as the selected channel is no longer available.	Please export the channel threads and import them manually.
RSLALAP623	Restore	Limitation	channel_not_found: Channel no longer available	Restore stopped as the selected channel is no longer available.	Please export the channel threads and import them manually.
BSLALAP622	Backup	Limitation	not_in_channel: Bot deleted from Slack channel	Backup stopped as the bot has been removed from the private channel.	Instructions on adding a bot to a channel can be found here - https://api.slack.com/bot-users
RSLALAP622	Restore	Limitation	not_in_channel: Bot deleted from Slack channel	The backup stopped as the bot has been removed from the private channel.	Instructions on adding a bot to a channel can be found here - https://api.slack.com/bot-users
	Restore	Limitation	msg_too_long: Message cannot be restored as it is too long	Due to Slack API limitations, restore stopped as Slack does not allow the restoration of messages longer than 100,000 characters.	Please export the message, paste the contents into a file, and reupload them to your workspace.
	Restore	Limitation	too_many_attachments: Message cannot be restored as it has too many attachments	Due to Slack API limitations, restore of the message has permanently failed because it has more than 100 attachments	Please export the message, and reupload them as a zip folder.
BOCAIF909	Backup	Error	SysCloud Account Storage Limit Reached	Backup stopped. You have consumed the backup storage quota allowed for your subscription plan.	<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>.
BOCAIF908	Backup	Error	SysCloud User Storage Limit Reached	Backup stopped. The user has consumed the allocated backup storage quota.	<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page.
BOCOIF909	Backup	Error	SysCloud Account Storage Limit Reached	Backup stopped. You have consumed the backup storage quota allowed for your subscription plan.	<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>.
BOCOIF908	Backup	Error	SysCloud User Storage Limit Reached	Backup stopped. The user has consumed the allocated backup storage quota.	<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page.
BOODIF909	Backup	Error	SysCloud Account Storage Limit Reached	Backup stopped. You have consumed the backup storage quota allowed for your subscription plan.	<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>.
BOODIF908	Backup	Error	SysCloud User Storage Limit Reached	Backup stopped. The user has consumed the allocated backup storage quota.	<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page.
BOOUIF909	Backup	Error	SysCloud Account Storage Limit Reached	Backup stopped. You have consumed the backup storage quota allowed for your subscription plan.	<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>.
BOOUIF908	Backup	Error	SysCloud User Storage Limit Reached	Backup stopped. The user has consumed the allocated backup storage quota.	<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page.
BOSIIF909	Backup	Error	SysCloud Account Storage Limit Reached	Backup stopped. You have consumed the backup storage quota allowed for your subscription plan.	"<a href='https://help.syscloud.com/buy-more-storage' target='_blank' class='color_blue'>Click here</a> to purchase additional storage. </br> Free up archive storage space by <a href='ManageUsers.aspx#Users' class='color_blue'>removing users</a>."
BOSIIF908	Backup	Error	SysCloud User Storage Limit Reached	Backup stopped. The user has consumed the allocated backup storage quota.	<a class='color_blue' href='ManageUsers.aspx#Users'>Click here</a> to update the storage quota in the backup settings page.