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How to solve an error in the SysCloud backup application for Xero
Follow the error code in the table below.
Error Code |
Type |
Category |
Error Event |
Error Description |
Resolution |
BXAP979 |
Backup |
Temporary error |
API limit exceeded (hourly) |
Backup paused because the hourly Xero API limit for your organization pairing was exceeded. |
This issue will be automatically resolved in the next backup schedule. Learn more. |
BXAP984 |
Backup |
Temporary error |
Daily API limit exhausted |
Daily Xero API limit exhausted for the organization; the backup has paused for today. |
Backups will resume the next day when the limit resets. Learn more. |
BXAP981 |
Backup |
Temporary error |
Service unavailable |
Xero API is currently unavailable—typically due to a scheduled outage; try again soon. |
This issue will be automatically resolved in the next backup schedule. |
BXAP982 |
Backup |
Temporary error |
Organization offline |
The Xero organization temporarily cannot be connected. |
This issue will be automatically resolved in the next backup schedule. |
BXAP983 |
Backup |
Permanent error |
Not permitted |
User does not have permission to access the requested resource (scope/permission issue). |
Please contact SysCloud support. |