Backup archives

How to solve an error in the SysCloud backup application for Xero

Follow the error code in the table below. 

Error Code 

Type 

Category 

Error Event 

Error Description 

Resolution 

BXAP979 

Backup 

Temporary error 

API limit exceeded (hourly) 

Backup paused because the hourly Xero API limit for your organization pairing was exceeded. 

This issue will be automatically resolved in the next backup schedule. Learn more. 

BXAP984 

Backup 

Temporary error 

Daily API limit exhausted 

Daily Xero API limit exhausted for the organization; the backup has paused for today. 

Backups will resume the next day when the limit resets. Learn more.

BXAP981 

Backup 

Temporary error 

Service unavailable 

Xero API is currently unavailable—typically due to a scheduled outage; try again soon. 

This issue will be automatically resolved in the next backup schedule. 

BXAP982 

Backup 

Temporary error 

Organization offline 

The Xero organization temporarily cannot be connected. 

This issue will be automatically resolved in the next backup schedule. 

BXAP983 

Backup 

Permanent error 

Not permitted 

User does not have permission to access the requested resource (scope/permission issue). 

Please contact SysCloud support.