--- title: My customized policy has not flagged or quarantined violations. What should I do? description: If your customized policy is not working properly, follow these steps to resolve it: --- [Skip to content](https://help.syscloud.com/policy-not-working#main-content) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [K-12 Security & Compliance](https://help.syscloud.com/k-12-security-compliance?hsLang=en) 3. [General](https://help.syscloud.com/k-12-security-compliance?hsLang=en#general) # My customized policy has not flagged or quarantined violations. What should I do? ## If your customized policy is not working properly, follow these steps to resolve it: 1. Log in to the SysCloud Application with your credentials. 2. Check if your policy is active: 1. Log in to SysCloud with your account credentials. 2. Click “Safety, Security & Compliance”→“Policies.” ![Policies](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/Policies.png?width=352&name=Policies.png) 3. Scroll down and check the status of the policy. ![check status of policy](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/check%20status%20of%20policy.png?width=600&name=check%20status%20of%20policy.png) 4. Toggle the “Status” button to “ON.”   3\. Check if the conditions for the customized policy have been set properly: a. Click on the policy card on the Threat Center page. ![Threat Centre Page-1](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/Threat%20Centre%20Page-1-1.png?width=600&name=Threat%20Centre%20Page-1-1.png) b. Click on the policy name to view the policy conditions.  ![View policy options](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/View%20policy%20options.png?width=622&name=View%20policy%20options.png) 4\. Check if the policy was created after the violation had occurred. 1. Log in to SysCloud with your account credentials. 2. Click on the policy card on the Threat Center page. 3. Click “HISTORY.” ![History-1](https://help.syscloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/History-1.png?width=600&name=History-1.png) 4. Scroll down to check the first update to view the date on which the policy was created. 5\. Check if the policy violator belongs to an Org Unit (OU) or a sub-OU that has been excluded from the policy. **Note:** - If you make changes to a policy or its settings, it will be reflected only in the next scan. - The violations that had occurred in a file before the policy was altered will not be picked up by the scan. 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