Why am I unable to preview a violation email?

If you are unable to preview an email with violations, it could be due to these reasons:

  1. The email might have been deleted.
  2. You might have exceeded the Google API quota limit for the day. You have to wait for 24 hours for the API quota limit to be reset by Google.
  3. The application might not have been able to access the user’s email data due to permission issues.


    1. Google has limits on the number of API requests allocated for an application. The API quota error occurs when the API quota allotted for each application gets exhausted.
    2. If you are an Office 365 user, and you are unable to preview an email flagged for policy violation, please contact us at helpdesk@syscloud.com.