1. Help Center
  2. Manage account
  3. Manage users (Legacy backup)

How to remove the data of suspended users?

Follow these steps to delete the data of suspended users from the backup archive:

  • Log in to SysCloud Backup Application with your credentials.
  • Click “Backup”→“Settings”→“Manage Users.”

    Manage users-2
  • Click on the filter icon and locate the user.
  •  Click on the “Trash” icon to delete the user’s backup.

    Trash icon
  •  Click “Yes” to confirm the action.

    Manage users - confirm


  • Once a user is suspended, SysCloud will automatically suspend the backup for the user.
  • In case you want to perform bulk ‘suspended users’ data deletion, email the list to helpdesk@syscloud.com.

Is there a data-aging report or a way to see how data ages?

No. We show only the current data statistics. We don't show historical progressions.

Is there a report to show the deletion of data based on a retention period?

No. Retention runs in the background and automatically deletes the data at the end of a retention period. There is no report for this feature.