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How do I resolve SysCloud Application access errors?

To resolve application accessibility issues, you should be a super administrator. If you are a super administrator, follow these steps to grant the necessary permissions for accessing the SysCloud Application:

  1. Log in to the G Suite Admin Console.
  2. Click “Apps.”
    12. apps
  3. Click “Marketplace apps.”
    13. marketplace apps
  4. Scroll down till you reach “SysCloud Security And Backup.”
    14. syscloud application
  5. Turn on the application: Check whether the application has been turned on for everyone in the admin console. 
    1. Click on the vertical ellipsis icon and select “ON for everyone.”
      15. SysCloud_on for everyone
    2. Click “TURN ON FOR EVERYONE.”
      16. turn on for everyone
  6. Data access: If data access has not been enabled, the application would not be able to back up data. Check whether data access has been granted for SysCloud in the admin console. 
    1. Click on the SysCloud Application.
      14. syscloud application
    2. Click “Data Access.”
      18. data access
    3. Click “Grant data access.”
      19. grant data access
  7. API access: If API access has not been granted, the backup application would not be able to function properly.
    1. Click on the hamburger menu on the left-hand side and select “Security”→“Settings.”
      17. security settings
    2. Scroll down, click “API reference,” and check “Enable API access.”
      Fix restore_enable api access