To resolve application accessibility issues, you should be a super administrator. If you are a super administrator, follow these steps to grant the necessary permissions for accessing the SysCloud Application:
If you find application access errors it could be due to three reasons:i. The application was not turned on for everyone
ii. You have not granted data access for the application
iii. API access has not been given by the admin
- Log in to the G Suite Admin Console.
- Click “Apps.”
- Click “Marketplace apps.”
- Scroll down till you reach “SysCloud Security and Backup”, and click on it.
- Turn on the application: Check whether the application has been turned on for everyone in the admin console.
- Click on the SysCloud app and click on “Distribution”
- Under 'Service Selection' option, click on the option 'ON for everyone' and click on 'SAVE'.
- Click on the SysCloud app and click on “Distribution”
- Data access: If data access has not been enabled, the application would not be able to back up data. Check whether data access has been granted for SysCloud in the admin console.
- Click on the SysCloud app and click on “Grant access” under the data access section.
- Click on the SysCloud app and click on “Grant access” under the data access section.
- API access: If API access has not been granted, the backup application would not be able to function properly.
- Click on the hamburger menu on the left-hand side and select “Security”→“API controls.”
- Go to App access control and click on "MANAGE THIRD-PARTY APP ACCESS".
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Click on the SysCloud app
- Go to “App Access” → “Access configurations” and select “Trusted: Can access all Google services” and then click on “SAVE”.
- Click on the hamburger menu on the left-hand side and select “Security”→“API controls.”