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SysCloud did not collect tax in the past. Why now?
The US Supreme Court's decision in South Dakota Vs Wayfair in 2018 has ruled that states can mandate businesses to collect tax on out-of-state sales. Customers purchasing or renewing their taxable SysCloud services with billing address in the state mentioned below are required to pay sales tax under applicable state law.
Here is the link for "The US states that have mandated sales tax collection".