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      What types of alerts, logs, and reporting are provided for our backups and what is their frequency?

      The SysCloud Backup Application has the following reports:

      1. Activity report: The activity report shows the activity of each user in your domain. You can filter the activity report based on these factors:

      * Activity type: Click the drop-down list to filter based on the type of activity.
      * Date: Choose dates for checking activity between specific dates.
      * Username or Email address: Enter the email ID or username to filter a particular user’s activity.

      2. Restore report: The restore report displays information about the restore process in your domain. You can filter the restore report based on these parameters:

      * Restore type: Filter data based on whether a single item, select folder or the entire account data was restored.
      * Apps: Filter the exported data by the type of application.
      * Type of Cloud: Choose G Suite or Office 365.
      * Domain name: If you have multiple domains, select the domain name.
      * Username or Email address: Enter the email ID or username to filter a particular user’s restore activity.
      * Status: Filter based on the status of the restore process, i.e., whether it is in progress, completed, got canceled, or failed.
      * Date: Check restore activity between two dates.

      Note: The restore report also displays whether the data restoration was made to the same user account or a different user account (cross-user restore), along with the details of the user who had initiated the restore.

      3. Export report: The export report displays information about the data export process in your domain. You can filter the export report based on these parameters:

      * Export type: Filter data based on whether a single item, select folder or the entire account data was exported.
      * Apps: Filter the exported data by the type of application.
      * Type of Cloud: Choose G Suite or Office 365.
      * Domain name: If you have multiple domains, select the domain name.
      * Username or Email address: Enter the email ID or username to filter a particular user’s export activity.
      * Status: Filter based on the status of the export process, i.e., whether it is in progress, got completed, completed with exceptions, got canceled, or failed.
      * Date: Check export activity between two dates.

      Note: The export report also displays the details of the user who had initiated the export process.

      4. User summary report: View the complete details of a user’s backup archive. Click here to know more.

      5. Domain summary report: View a domain’s complete details of data backup. Click here to know more.

      6. Status report: View the sync status of each user in your domain. You can filter the status of data based on the following factors:

      * Type of application: Drive, email, calendar, contacts, or type of sync
      * Type of sync/issue: The status of sync or issue for a specific process
      * Activity date: Check the status of processes between two dates
      * Username/email address of a user: Enter the email ID or username to filter a particular user’s status on the sync process
      * Status: Filter based on the type of issue or status on different processes.

      Note:

      1. You can view the reports by clicking “Backup”→“Reports”→“[Name of the report.]”
      2. Email notifications for export or restore of user account data will be sent to the admin’s email address.
      3. Alerts will be shown in the application for errors in the backup process.