You might encounter the error message “Unable to back up file due to file access restriction” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

This is a permanent error and requires a workaround.

Error Message: User does not have the necessary permissions

The Google Drive file backup failed because the user does not have permission to download the file as the owner of the file restricted the download access. To learn more about Google Drive file sharing settings, click here.

Since download is restricted, the Google API request could not be completed by SysCloud. This is a Google API limitation.

Solution:

If you want to restore this file, check whether the file owner’s account is backed up in your SysCloud archives. If the file owner’s data is backed up, search for the file in their Google Drive backup archive and restore it.