I am unable to find Shared Drive (Team Drive) on the SysCloud Backup Application. What should I do?

If you are unable to find Shared Drive in the SysCloud backup application, it could be due to access restrictions in SysCloud or permissions configured in Google Workspace.

Possible reasons

Reason	What it means	What to do
SysCloud access management restrictions	Your SysCloud role may not have permission to view or manage Shared Drive archives.	Contact your SysCloud administrator and ask them to verify your access permissions from Settings > Access management.
Google Workspace app or cloud permission restrictions	Shared Drive access may be restricted in Google Workspace, or the required Google service/app may not be enabled for your account.	Contact your Google Workspace administrator and ask them to verify whether the required Google Workspace app access and permissions are enabled for your user account.
Shared Drive is not enabled in the backup job	Shared Drive may not be selected as part of the Google Workspace backup job.	Ask your SysCloud administrator to verify that Shared Drive is selected in the backup job under Jobs > select backup job > Edit > Step 4: Select apps.

What should I do?

Contact your SysCloud administrator and confirm that you have permission to view Shared Drive archives in SysCloud.
Ask your Google Workspace administrator to verify that Shared Drive access is enabled for your account in Google Workspace.
Ask your SysCloud administrator to confirm that Shared Drive is included in the Google Workspace backup job.
After the required permissions and backup settings are updated, go to Archives > Google Workspace and check if Shared Drive is visible

In the Turbo UI, Shared Drive appears as a separate app under Google Workspace archives only when it is included in the backup configuration and the user has the required access permissions.