I am unable to find Shared Drive (Team Drive) on the SysCloud Backup Application. What should I do?

If you are unable to find Shared Drive (Team Drive) data in the backup application, please reach out to your administrator to enable it.

Turbo UI:

Shared Drive is available as a separate app under Google Workspace backup. It is located under the 'App archives' tab on the Archives page. You can add Shared Drives to the backup from the backup job. 

1. Go to the 'Jobs' page. 

2. Navigate to the third step in the backup job creation "Define backup job scope" and click on the pencil icon under the 'Apps' column. 

3. Select 'Shared Drive' from the app list and start the backup job. Shared Drive data will be backed up from the next backup cycle.  

Legacy UI

If you are an administrator, follow these steps to enable the Shared Drive option for your domain: 

1. Click “Backup” → “Settings” → “Manage Users.”
   
   
2. Search for the user and then click the “Settings” icon.
3. Toggle the “Include Shared Drive” to “ON.”
   
   
4. Click “✓ SAVE SETTINGS.”
   
   

Note: When you enable Shared Drive for a user account, it will take about 24 to 36 hours to be activated.

To learn how to restore your Shared Drive data, click here.