I am unable to find Shared Drive (Team Drive) on the SysCloud Backup Application. What should I do?

If you are unable to find Shared Drive (Team Drive) data in the backup application, please reach out to your administrator to enable it.

If you are an administrator, follow these steps to enable the Shared Drive option for your domain: 

1. Click “Backup” → “Settings” → “Manage Users.”
   
   
2. Search for the user and then click the “Settings” icon.
3. Toggle the “Include Shared Drive” to “ON.”
   
   
4. Click “✓ SAVE SETTINGS.”
   
   

Note: When you enable Shared Drive for a user account, it will take about 24 to 36 hours to be activated.

To learn how to restore your Shared Drive data, click here.