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Product Updates
Updating the Domain Administrator in Your SysCloud Account
Error Message: Backup failed. It appears that the SysCloud Application Super Administrator no longer has the required privileges in G Suite to sync users, organization units, and groups.
Follow these steps to update the Domain Administrator in your SysCloud account:
- Login to your SysCloud Backup Account with the G Suite/Office 365 credentials associated with the SysCloud Super Administrator.
- Navigate to the Backup> Settings> Backup Settings page.
- In the Backup Settings page, select from the dropdown menu the domain for which you are facing the issue.
- Then, check the ‘Domain Administrator Email’ field. The user email address set for the domain should be a Super Administrator in your G Suite/Office 365. Please update the field as needed.
- After making the necessary changes, save it by clicking on the ‘SAVE SETTINGS’ button.
- The user sync will resume once the changes are made.