Why can't I enable auto-backup for my Box account?

Auto-backup for Box can be enabled only when the entire Box account is selected for backup.

If you selected specific Box users while defining the backup scope, the auto-backup option will not be available. This is because auto-backup is applied at the Box account level and is used to automatically back up new users added to the connected Box account.

How to enable auto-backup for Box

1. Log in to the SysCloud backup application using your admin credentials.
2. From the top navigation menu, click Jobs.
     
3. Open the backup job where you want to enable auto-backup for Box.
     
4. From the side tray, Click on Edit to edit the job.
     
5. Go to the Select scope step. Click the Edit icon under the Scope column for Box.
     
6. In the Entities - Box window, select the entire Box account. Under Select users to backup, make sure the backup scope is set to “Entire account”. Click Confirm.
     
7. Click Next and go to the Select apps step.
     
8. Then Click Next again to skip and to reach the Configure settings step.
     
9. On the Configure settings step, Click the Edit icon for Box.
     
10. In the Settings - Box window, enable Auto-Backup for the selected Box account. Click Confirm.
      
11. Click Next to go to the Configure Add-ons step.
      
12. Click Next again to skip this step and go to Define action flows step.
      
13. Click Start backup to save the job and start the backup.

If you are still unable to enable auto-backup, contact helpdesk@syscloud.com.