Why can't I enable auto-backup for my Box account?

Auto-backup automatically backs up any new user added to a domain, group, or account. Because this feature must be enabled at the group-level (or account level, in case of Box), it is only available when you select the entire Box account rather than individual users.

To enable auto-backup, follow these steps:

1. Open the backup job where you want to enable auto-backup for Box.
2. Go to Step 3 (“Select the scope of the job”) and click the edit (pencil) icon in Column 2.
3. In the pop-up, select the entire account for which you want to enable auto-backup. Click Confirm, then Next.
4. Go to Step 5 (“Configure settings”) and again click the edit (pencil) icon in Column 2.
5. Enable auto-backup for the selected account.

If you encounter any issues while following these steps, please contact helpdesk@syscloud.com for assistance.