How do I decrypt any user's encrypted file?

Only SysCloud encryption app administrators can decrypt files that belong to all users in the domain.

If you are an end-user and would like to decrypt a file shared with you, click here.

If you are an administrator, follow these steps to decrypt a file through the SysCloud Application:

  1. Log in to the SysCloud Application with your account credentials.
  2. Click “Encryption.”

    1. encryption
  3. Click “MANAGE ENCRYPTION.”

    2. Manage encryption
  4. Click on the search bar, enter the details about the file, and click “Apply.”

    3. Search
  5. Check the file(s) to be decrypted.

    4. Select file
  6. Click “ACTIONS” and select “Remove Encryption.”

    5. Remove encryption
  7. Click “CONTINUE.”

    6. Continue
  8. Click “LINK” to view more details.

    7. Link
  9. You can check the status of the decrypted file(s) in the action report.

    8. Action report