Setup Slack backup

Why do you need end-user authorization to backup private channels and direct messages?

To protect the privacy of users' data, Slack restricts access to users' DMs and private channels with a unique user token. Only those with access to the user token are allowed to access the user's Slack data.

Thus, to back up a user's DMs and private channels with SysCloud, a Slack workspace admin requires authorization from the user.

Admins can send an email containing an authorization request from SysCloud. Once the user approves, the admin will be able to back up all the users. 


  1. At least one member of the private channel has to authorize to initiate the backup.

  2. All members of the private channel have to authorize to restore channel threads.