Error messages

You might encounter the error message “Parent folder has been deleted” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

This is a permanent error.

Error Message: The parent folder for the file to be restored is no longer available.

The restore failed because the parent folder in which the file(s) is to be restored has been removed after the restore was started and is no longer available in the user’s Google Drive to complete the restore. 

Solution: You can try either of the below options to get the file from the archive.

  1. Initiate the restore again for the files.
  2. The file can be exported from the archive and uploaded to Drive.