How to set up Slack backup?

Here are the steps to connect and configure Slack workspace(s) backup with SysCloud.

For customers who onboarded after 12/13/2024  | For customers who onboarded before 12/13/2024

Follow the steps below to create and start a backup job for Slack:    

Step 1: Log in to SysCloud using your admin credentials.

Step 2: Click Jobs from the top navigation menu.

Step 3: You can create a new backup job by clicking on create a new backup job.

Step 4: Name the backup job and give a description (optional). Click on “Next.”  

Step 5: To connect your Slack account to SysCloud, navigate to “Slack” and click “Connect.”   

To know how to connect your Slack account to SysCloud, read this article.

Step 6: To define the scope of the backup job, select “Slack” from the clouds list, and click on “Select” under Scope.  

Step 7: Select the workspaces you want to back up. Select users to send authorization request and enable private channel and direct message backups. Click on "Confirm."

Step 8: Next, click on “Select apps and retention” to define the retention period for your backup job. Retention type is item level for Slack by default. To retained only for a certain period of time, uncheck the box under “Retention period” and specify the number of days, months or years for which you want the items retained (by default it will be unlimited). Click on “Next.”  

 Step 9: In the next step, you can select add-ons. Configure add-on settings by clicking on “Configure” under “Settings.”  

Step 10: Finally, in the Define action flows step, create action flows for the selected add-ons (optional), and then click Start backup to back up the selected scope.

Follow the steps below to create and start a backup job for Slack:    

• Log in to your SysCloud account.
• Navigate to "Jobs” and click “Create new backup job”.  
• Enter a name and description for the new backup job. Click "Next."
  
• Select the radio button corresponding to your Slack subscription and click “Connect and add workspaces.”
  Connect your Slack account to the SysCloud backup application based on your subscription here: For Slack Free/Pro/Business+ |  For Slack Enterprise Grid  
    
  
  
• Under Scope, click on "Select" to choose the workspaces to be backed up.
• By default, all Slack public channels in a workspace and all the Direct Messages and private channels of aDirect Messagein(s) are backed up. To enable direct message and private channel backups for non-aDirect Messageins', select users to send authorization requests.
  

  To protect the privacy of users' data, Slack restricts access to users' Direct Messages and private channels with a unique user token. Only those with access to the user token are allowed to access the user's Slack data.

  Thus, to back up a user's Direct Messages and private channels with SysCloud, a Slack workspace adminrequires authorization from the user.

    
  
  
• Click on "Select" under Apps to choose the retention type and retention period. 
  By default, Slack data is retained in the SysCloud backup archives for an unlimited period. To add a custom retention period, uncheck the “ Unlimited” option and enter the custom retention period. Click “ Confirm."  
  
  
•  Step 8: Click “Start backup.”