---
title: How to setup username and password login for SysCloud application? (for admins only)
description: This article summarizes how to setup username and password for your SysCloud account.
---

[Skip to content](https://help.syscloud.com/how-to-setup-my-syscloud-login-credentials#main-content)

- [English](https://help.syscloud.com/how-to-setup-my-syscloud-login-credentials)
- [日本語](https://help.syscloud.com/ja/syscloudアプリケーションのユーザー名とパスワードによるログインを設定するには管理者のみ)

English

Show submenu for translations

[Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en)

![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png)

- [Help Center](https://help.syscloud.com/)
- [Go to SysCloud](https://www.syscloud.com/)

Open main navigation

Close main navigation

- [Help Center](https://help.syscloud.com/)
- [Go to SysCloud](https://www.syscloud.com/)
- - [English](https://help.syscloud.com/how-to-setup-my-syscloud-login-credentials)
    - [日本語](https://help.syscloud.com/ja/syscloudアプリケーションのユーザー名とパスワードによるログインを設定するには管理者のみ)
  
  
  
  
  
  
  English
  
  Show submenu for translations
- [Create Ticket](https://help.syscloud.com/kb-tickets/new)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.syscloud.com/?hsLang=en)
2. [Manage admin roles](https://help.syscloud.com/manage-admin-roles?hsLang=en)
3. [Admin roles (Turbo backup)](https://help.syscloud.com/manage-admin-roles?hsLang=en#admin-roles-turbo-backup)

# How to setup username and password login for SysCloud application? (for admins only)

## This article summarizes how to setup username and password for your SysCloud account.

 How to set up username and password login for the SysCloud application? Admins only

This article explains how admins can set up username and password login for the SysCloud application.

To use username and password login, the user must first be added as an admin to the SysCloud backup account. After the admin is added, SysCloud Support must enable username and password login for that admin account.

Before setting up username and password login, complete the required admin setup based on the apps connected to your SysCloud backup account.

**For Google Workspace and Microsoft 365**

If your SysCloud backup account has Google Workspace and Microsoft 365 connected, the primary admin can add a new admin from the SysCloud application UI.

Use one of the following articles based on the admin role you want to assign:

- [How to add a super administrator in the SysCloud application?](https://help.syscloud.com/add-a-super-administrator-to-the-syscloud-application?hsLang=en)
- [How to add a backup administrator in the SysCloud application?](https://help.syscloud.com/add-a-backup-administrator-to-the-syscloud-application?hsLang=en)

After the admin is added from the SysCloud application UI, create a [support ticket](https://www.syscloud.com/support/ticket/?_gl=1*hn3ieu*_gcl_au*MTQxNTU5NzczLjE3ODQwMTg5ODg.*_ga*ODUwMDM3NjM0LjE3NzYyMzc3MjM.*_ga_7YKRFMH7XT*czE3ODcwMzExMTQkbzIxNyRnMSR0MTc4NzAzMjEwMiRqNDAkbDAkaDA.) to enable username and password login for the newly added admin.

In the support ticket, include the following details:

- SysCloud backup account name or domain
- Admin email address
- Name of the admin
- Admin role, such as Super Admin or Backup Admin
- Request to enable username and password login for the admin account

**For SaaS apps other than Google Workspace and Microsoft 365**   
For SaaS apps other than Google Workspace and Microsoft 365 admins cannot be added directly from the SysCloud application UI. Create a [support ticket](https://www.syscloud.com/support/ticket/?_gl=1*hn3ieu*_gcl_au*MTQxNTU5NzczLjE3ODQwMTg5ODg.*_ga*ODUwMDM3NjM0LjE3NzYyMzc3MjM.*_ga_7YKRFMH7XT*czE3ODcwMzExMTQkbzIxNyRnMSR0MTc4NzAzMjEwMiRqNDAkbDAkaDA.) to add the new admin and enable username and password login for that admin account.

In the support ticket, include the following details:

- SysCloud backup account name or domain
- Admin email address
- Name of the admin
- Admin role required, such as Super Admin or Backup Admin
- Request to enable username and password login for the admin account

SysCloud Support will add the admin and enable username and password login for the admin account.

**Steps to set up username and password login**

**Step 1:** After SysCloud Support confirms that username and password login is enabled for your admin account, go to the SysCloud login page. Click **Forgot Password**.

![](https://help.syscloud.com/hs-fs/hubfs/undefined-Aug-19-2026-06-44-05-8039-AM.png?width=670&height=323&name=undefined-Aug-19-2026-06-44-05-8039-AM.png)

**Step 2:** Enter the admin email address for which username and password login was enabled. Click **Send verification code**.

![](https://help.syscloud.com/hs-fs/hubfs/undefined-Aug-19-2026-06-44-05-5767-AM.png?width=486&height=516&name=undefined-Aug-19-2026-06-44-05-5767-AM.png)

**Step 3:** Check your email for the verification code. On the password reset page, enter the verification code. Enter a new password and **confirm the password.**

The password must contain:

- At least 8 characters
- At least 1 uppercase letter
- At least 1 special character
- At least 1 number

 

![](https://help.syscloud.com/hs-fs/hubfs/undefined-Aug-19-2026-06-44-06-0666-AM.png?width=670&height=334&name=undefined-Aug-19-2026-06-44-06-0666-AM.png)

**Step 4:** Click **Change password**.

**Step 5:** Return to the SysCloud login page and sign in using your email address and new password.

- Adding an admin to the SysCloud application does not automatically enable username and password login for that admin.
- For Google Workspace and Microsoft 365, the primary admin can add a Super Admin or Backup Admin from the SysCloud application UI and the newly added admin can use their Google/Microsoft 365 accounts to login to SysCloud. However, username and password login must still be enabled by SysCloud Support.
- For all other connected apps, contact SysCloud Support to add the admin and enable username and password login.
- Do not use the **Forgot Password** option before SysCloud Support enables username and password login for the admin account. If username and password login is not enabled, the password setup cannot be completed.

 

 

- [Get started with Turbo backup](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#main-content)
  
  
  
  
  
    - [General](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#general)
    - [Account creation](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#account-creation)
    - [Create and configure backup jobs](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#create-and-configure-backup-jobs)
    - [Connect clouds](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#connect-clouds)
    - [Configure backup](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#configure-backup)
    - [Manage archives](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#manage-archives)
    - [Cloud Connection](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#cloud-connection)
    - [Notification Center](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#notification-center)
    - [Settings](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#settings)
- [Manage Legacy backup](https://help.syscloud.com/manage-legacy-backup?hsLang=en#main-content)
  
  
  
  
  
    - [General](https://help.syscloud.com/manage-legacy-backup?hsLang=en#general)
    - [SysCloud application](https://help.syscloud.com/manage-legacy-backup?hsLang=en#syscloud-application)
    - [Backup archives](https://help.syscloud.com/manage-legacy-backup?hsLang=en#backup-archives)
    - [Error messages](https://help.syscloud.com/manage-legacy-backup?hsLang=en#error-messages)
- [Google Workspace](https://help.syscloud.com/google-workspace?hsLang=en#main-content)
  
  
  
  
  
    - [Setup Google Workspace backup](https://help.syscloud.com/google-workspace?hsLang=en#setup-google-workspace-backup)
    - [Google Admin Console](https://help.syscloud.com/google-workspace?hsLang=en#google-admin-console)
    - [Google Chat](https://help.syscloud.com/google-workspace?hsLang=en#google-chat)
    - [Backup archives](https://help.syscloud.com/google-workspace?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/google-workspace?hsLang=en#restore)
    - [Export](https://help.syscloud.com/google-workspace?hsLang=en#export)
    - [Errors](https://help.syscloud.com/google-workspace?hsLang=en#errors)
    - [Sync](https://help.syscloud.com/google-workspace?hsLang=en#sync)
    - [Cloud connection](https://help.syscloud.com/google-workspace?hsLang=en#cloud-connection)
- [Google Classroom](https://help.syscloud.com/google-classroom?hsLang=en#main-content)
  
  
  
  
  
    - [Setup Google Classroom backup](https://help.syscloud.com/google-classroom?hsLang=en#setup-google-classroom-backup)
    - [Backup archives](https://help.syscloud.com/google-classroom?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/google-classroom?hsLang=en#restore)
    - [Export](https://help.syscloud.com/google-classroom?hsLang=en#export)
- [Microsoft 365](https://help.syscloud.com/microsoft-365?hsLang=en#main-content)
  
  
  
  
  
    - [Setup Microsoft 365 backup](https://help.syscloud.com/microsoft-365?hsLang=en#setup-microsoft-365-backup)
    - [Backup archives](https://help.syscloud.com/microsoft-365?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/microsoft-365?hsLang=en#restore)
    - [Export](https://help.syscloud.com/microsoft-365?hsLang=en#export)
    - [Errors](https://help.syscloud.com/microsoft-365?hsLang=en#errors)
    - [Sync](https://help.syscloud.com/microsoft-365?hsLang=en#sync)
- [Slack](https://help.syscloud.com/slack?hsLang=en#main-content)
  
  
  
  
  
    - [Setup Slack backup](https://help.syscloud.com/slack?hsLang=en#setup-slack-backup)
    - [Slack Backup archives](https://help.syscloud.com/slack?hsLang=en#slack-backup-archives)
    - [Restore Slack data](https://help.syscloud.com/slack?hsLang=en#restore-slack-data)
    - [Export Slack data](https://help.syscloud.com/slack?hsLang=en#export-slack-data)
    - [Resolve Slack errors](https://help.syscloud.com/slack?hsLang=en#resolve-slack-errors)
- [QuickBooks Online](https://help.syscloud.com/quickbooks-online?hsLang=en#main-content)
  
  
  
  
  
    - [Setup QuickBooks Online backup](https://help.syscloud.com/quickbooks-online?hsLang=en#setup-quickbooks-online-backup)
    - [Backup archives](https://help.syscloud.com/quickbooks-online?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/quickbooks-online?hsLang=en#restore)
    - [Export](https://help.syscloud.com/quickbooks-online?hsLang=en#export)
- [Xero](https://help.syscloud.com/xero?hsLang=en#main-content)
  
  
  
  
  
    - [Backup archives](https://help.syscloud.com/xero?hsLang=en#backup-archives)
    - [Export](https://help.syscloud.com/xero?hsLang=en#export)
    - [Setup Xero backup](https://help.syscloud.com/xero?hsLang=en#setup-xero-backup)
- [HubSpot](https://help.syscloud.com/hubspot?hsLang=en#main-content)
  
  
  
  
  
    - [Setup HubSpot backup](https://help.syscloud.com/hubspot?hsLang=en#setup-hubspot-backup)
    - [Backup archives](https://help.syscloud.com/hubspot?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/hubspot?hsLang=en#restore)
    - [Export](https://help.syscloud.com/hubspot?hsLang=en#export)
    - [Errors](https://help.syscloud.com/hubspot?hsLang=en#errors)
- [Salesforce](https://help.syscloud.com/salesforce?hsLang=en#main-content)
  
  
  
  
  
    - [Setup Salesforce backup](https://help.syscloud.com/salesforce?hsLang=en#setup-salesforce-backup)
    - [Backup archives](https://help.syscloud.com/salesforce?hsLang=en#backup-archives)
    - [Restore](https://help.syscloud.com/salesforce?hsLang=en#restore)
    - [Export](https://help.syscloud.com/salesforce?hsLang=en#export)
    - [Errors](https://help.syscloud.com/salesforce?hsLang=en#errors)
- [Box](https://help.syscloud.com/box?hsLang=en#main-content)
  
  
  
  
  
    - [Setup backup](https://help.syscloud.com/box?hsLang=en#setup-backup)
    - [Restore Box Data](https://help.syscloud.com/box?hsLang=en#restore-box-data)
    - [Resolve errors](https://help.syscloud.com/box?hsLang=en#resolve-errors)
    - [Export](https://help.syscloud.com/box?hsLang=en#export)
- [Sky - AI Copilot](https://help.syscloud.com/sky-ai-copilot?hsLang=en)
- [Add-ons](https://help.syscloud.com/add-ons?hsLang=en#main-content)
  
  
  
  
  
    - [Turbo backup](https://help.syscloud.com/add-ons?hsLang=en#turbo-backup)
    - [Advanced ransomware recovery](https://help.syscloud.com/add-ons?hsLang=en#advanced-ransomware-recovery)
    - [Archiver](https://help.syscloud.com/add-ons?hsLang=en#archiver)
    - [Data change insights](https://help.syscloud.com/add-ons?hsLang=en#data-change-insights)
    - [Security & Compliance](https://help.syscloud.com/add-ons?hsLang=en#security-compliance)
    - [eDiscovery](https://help.syscloud.com/add-ons?hsLang=en#ediscovery)
    - [Ransomware](https://help.syscloud.com/add-ons?hsLang=en#ransomware)
    - [Resolve errors](https://help.syscloud.com/add-ons?hsLang=en#resolve-errors)
- [Partner Portal](https://help.syscloud.com/partner-portal?hsLang=en#main-content)
  
  
  
  
  
    - [Automated onboarding](https://help.syscloud.com/partner-portal?hsLang=en#automated-onboarding)
- [Subscription and payments](https://help.syscloud.com/subscription-and-payments?hsLang=en#main-content)
  
  
  
  
  
    - [Manage subscription (Turbo backup)](https://help.syscloud.com/subscription-and-payments?hsLang=en#manage-subscription-turbo-backup)
    - [Manage subscription (Legacy backup)](https://help.syscloud.com/subscription-and-payments?hsLang=en#manage-subscription-legacy-backup)
    - [Manage Licenses (Turbo backup)](https://help.syscloud.com/subscription-and-payments?hsLang=en#manage-licenses-turbo-backup)
    - [Manage Licenses (Legacy backup)](https://help.syscloud.com/subscription-and-payments?hsLang=en#manage-licenses-legacy-backup)
    - [Billing FAQs](https://help.syscloud.com/subscription-and-payments?hsLang=en#billing-faqs)
    - [US sales tax FAQs](https://help.syscloud.com/subscription-and-payments?hsLang=en#us-sales-tax-faqs)
- [Manage admin roles](https://help.syscloud.com/manage-admin-roles?hsLang=en#main-content)
  
  
  
  
  
    - [Admin roles (Turbo backup)](https://help.syscloud.com/manage-admin-roles?hsLang=en#admin-roles-turbo-backup)
- [Settings](https://help.syscloud.com/settings?hsLang=en#main-content)
  
  
  
  
  
    - [Security](https://help.syscloud.com/settings?hsLang=en#security)
    - [Manage account](https://help.syscloud.com/settings?hsLang=en#manage-account)
    - [Manage users](https://help.syscloud.com/settings?hsLang=en#manage-users)
    - [Manage domains](https://help.syscloud.com/settings?hsLang=en#manage-domains)
    - [Backup](https://help.syscloud.com/settings?hsLang=en#backup)
- [K-12 Security & Compliance](https://help.syscloud.com/k-12-security-compliance?hsLang=en#main-content)
  
  
  
  
  
    - [General](https://help.syscloud.com/k-12-security-compliance?hsLang=en#general)
    - [Google Workspace security and compliance](https://help.syscloud.com/k-12-security-compliance?hsLang=en#google-workspace-security-and-compliance)
    - [Microsoft 365 security and compliance](https://help.syscloud.com/k-12-security-compliance?hsLang=en#microsoft-365-security-and-compliance)
- [Google Drive Encryption](https://help.syscloud.com/google-drive-encryption?hsLang=en)
- [Uncategorized](https://help.syscloud.com/uncategorized?hsLang=en)
- [Shopify](https://help.syscloud.com/shopify?hsLang=en#main-content)
  
  
  
  
  
    - [Setup backup](https://help.syscloud.com/shopify?hsLang=en#setup-backup)
    - [Restore](https://help.syscloud.com/shopify?hsLang=en#restore)
    - [Export](https://help.syscloud.com/shopify?hsLang=en#export)
- [Ransomware](https://help.syscloud.com/ransomware?hsLang=en)
- [Cookie consent](https://help.syscloud.com/cookie-consent?hsLang=en)
- [Google Admin Console](https://help.syscloud.com/google-admin-console?hsLang=en)
- [Microsoft O365](https://help.syscloud.com/microsoft-o365?hsLang=en#main-content)
  
  
  
  
  
    - [Restore](https://help.syscloud.com/microsoft-o365?hsLang=en#restore)
    - [Export](https://help.syscloud.com/microsoft-o365?hsLang=en#export)
    - [Backup Archives](https://help.syscloud.com/microsoft-o365?hsLang=en#backup-archives)

- [Go to SysCloud](https://www.syscloud.com/)
- [Create Ticket](https://www.syscloud.com/support/ticket/)

[![Chill listening crop-3](https://help.syscloud.com/hs-fs/hubfs/Syscloud%20logo@2x-100.jpg?width=116&height=24&name=Syscloud%20logo@2x-100.jpg "Chill listening crop-3")](https://www.syscloud.com/)

SysCloud Help Center

Copyright © 2025, SysCloud Inc.