If the backup is not turned on either at the domain level or the organization unit level, the users will not be backed up. Follow these steps to turn on backup:
- Organization Unit (OU) level:
- Click “Backup”→“Settings”→“Manage Users” and click “ORG UNITS.”
- Toggle the “AUTO BACKUP” to “ON” for the required Org Unit name and click “Yes” to confirm the action.
- Click “Backup”→“Settings”→“Manage Users” and click “ORG UNITS.”
-
Domain level:
- Click “Backup”→“Settings”→“Backup settings.”
- Toggle the “Add new Domain users” to “ON” and click “Save Settings” to confirm the action.
- Click “Backup”→“Settings”→“Backup settings.”
Note:
- If new users are added to the admin console, it will take at least 24-36 hours for the new users to be synced to the backup application.
- If you are using a license-based plan, check if you have exhausted the number of available credits. To know the license count, click here.