--- title: I am unable to find Shared Drive (Team Drive) on SysCloud (Legacy). What should I do? description: If you are unable to find Shared Drive data in the backup application, please reach out to your administrator to enable it. --- [Skip to content](https://help.syscloud.com/team-drive-missing#main-content) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [Manage Legacy backup](https://help.syscloud.com/manage-legacy-backup?hsLang=en) 3. [Backup archives](https://help.syscloud.com/manage-legacy-backup?hsLang=en#backup-archives) # I am unable to find Shared Drive (Team Drive) on SysCloud (Legacy). What should I do? If you are unable to find Shared Drive in the SysCloud backup application, it could be due to access restrictions in SysCloud or permissions configured in Google Workspace. **Possible reasons** | Reason | What it means | What to do | | --- | --- | --- | | SysCloud access management restrictions | Your SysCloud role may not have permission to view or manage Shared Drive archives. | Contact your SysCloud administrator and ask them to verify your access permissions from Settings \> Access management. | | Google Workspace app or cloud permission restrictions | Shared Drive access may be restricted in Google Workspace, or the required Google service/app may not be enabled for your account. | Contact your Google Workspace administrator and ask them to verify whether the required Google Workspace app access and permissions are enabled for your user account. | | Shared Drive is not enabled in the backup job | Shared Drive may not be selected as part of the Google Workspace backup job. | Ask your SysCloud administrator to verify that Google Drive & Shared Drive is selected in the backup configuration under Settings \> Backup Configuration \> Domains \> Apps. | **What should I do?** - Contact your SysCloud administrator and confirm that you have permission to view Shared Drive archives in SysCloud. - Ask your Google Workspace administrator to verify that Shared Drive access is enabled for your account in Google Workspace. - Ask your SysCloud administrator to confirm that Shared Drive is included in the Google Workspace backup job. - After the required permissions and backup settings are updated, go to Archives \> Google Workspace and check if Shared Drive is visible. Read [How to back up Google shared drives using the SysCloud backup application? (For both Turbo/ Legacy UI users)](https://help.syscloud.com/back-up-google-shared-drives-using-the-syscloud-backup-application?hsLang=en) In the Legacy UI, Shared Drive is not available as a separate app in the Archives page. Shared Drive data is available in the user's Google Drive archive. Follow these steps to view Shared Drive archives in the Legacy UI. **Steps** **Step 1:** [Log in](https://app3.syscloud.com/) to the SysCloud backup application using your admin credentials. **Step 2:** Go to Archives.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-51-07-0422-AM.png?width=670&height=306&name=undefined-Jul-10-2026-11-51-07-0422-AM.png)  **Step 3:** From the cloud navigation bar on the left, select Google Workspace.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-51-12-3875-AM.png?width=670&height=308&name=undefined-Jul-10-2026-11-51-12-3875-AM.png)  **Step 4:** Select Google Drive.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-51-17-7445-AM.png?width=670&height=308&name=undefined-Jul-10-2026-11-51-17-7445-AM.png)  **Step 5:** From the user archive list, select the user whose Shared Drive archive you want to view.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-51-22-9911-AM.png?width=670&height=306&name=undefined-Jul-10-2026-11-51-22-9911-AM.png)  **Step 6:** In the Google Drive archive view, use the left-side folder navigation panel.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-51-32-4809-AM.png?width=670&height=309&name=undefined-Jul-10-2026-11-51-32-4809-AM.png)  **Step 7:** Expand Shared Drive.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-51-37-9775-AM.png?width=670&height=308&name=undefined-Jul-10-2026-11-51-37-9775-AM.png)  **Step 8:** Browse the folders and files available inside the selected Shared Drive archive. **Step 9:** Select the required Snapshot Date to view Shared Drive data from a specific backup point. - The Snapshot Date on the top right shows that archive view currently appearing on the screen is of which date. To view files and folders from a specific backup point in time or for a range of dates, Click on the above snapshot date.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-51-44-6034-AM.png?width=670&height=308&name=undefined-Jul-10-2026-11-51-44-6034-AM.png) - To compare the archive view for a range of dates, From & To can be selected. For a specific point in time, both From & To dates should be same. Click on Apply.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-51-51-2205-AM.png?width=670&height=308&name=undefined-Jul-10-2026-11-51-51-2205-AM.png) **Step 10:** User advanced search and filter options to narrow down the archive view. - Search: Type the name of the file or folder and press Enter key.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-51-57-4387-AM.png?width=670&height=308&name=undefined-Jul-10-2026-11-51-57-4387-AM.png) - Advanced filter: Use advanced filter options like File owner, last modified by, File name, file created date, and other add-ons specific filters.  ![](https://help.syscloud.com/hs-fs/hubfs/undefined-Jul-10-2026-11-52-03-3624-AM.png?width=670&height=305&name=undefined-Jul-10-2026-11-52-03-3624-AM.png) The selected Shared Drive archive data will be displayed in the main archive view. In the Legacy UI, Shared Drive data is accessed from within the user’s Google Drive archive. 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