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If you are unable to find Shared Drive in the SysCloud backup application, it could be due to access restrictions in SysCloud or permissions configured in Google Workspace.
Possible reasons
| Reason | What it means | What to do |
|---|---|---|
| SysCloud access management restrictions | Your SysCloud role may not have permission to view or manage Shared Drive archives. | Contact your SysCloud administrator and ask them to verify your access permissions from Settings > Access management. |
| Google Workspace app or cloud permission restrictions | Shared Drive access may be restricted in Google Workspace, or the required Google service/app may not be enabled for your account. | Contact your Google Workspace administrator and ask them to verify whether the required Google Workspace app access and permissions are enabled for your user account. |
| Shared Drive is not enabled in the backup job | Shared Drive may not be selected as part of the Google Workspace backup job. | Ask your SysCloud administrator to verify that Google Drive & Shared Drive is selected in the backup configuration under Settings > Backup Configuration > Domains > Apps. |
What should I do?
- Contact your SysCloud administrator and confirm that you have permission to view Shared Drive archives in SysCloud.
- Ask your Google Workspace administrator to verify that Shared Drive access is enabled for your account in Google Workspace.
- Ask your SysCloud administrator to confirm that Shared Drive is included in the Google Workspace backup job.
- After the required permissions and backup settings are updated, go to Archives > Google Workspace and check if Shared Drive is visible.
Read
How to back up Google shared drives using the SysCloud backup application? (For both Turbo/ Legacy UI users)
In the Legacy UI, Shared Drive is not available as a separate app in the Archives page. Shared Drive data is available in the user's Google Drive archive.
Follow these steps to view Shared Drive archives in the Legacy UI.
Steps
Step 1: Log in to the SysCloud backup application using your admin credentials.
Step 2: Go to Archives.
Step 3: From the cloud navigation bar on the left, select Google Workspace.
Step 4: Select Google Drive.
Step 5: From the user archive list, select the user whose Shared Drive archive you want to view.
Step 6: In the Google Drive archive view, use the left-side folder navigation panel.
Step 7: Expand Shared Drive.
Step 8: Browse the folders and files available inside the selected Shared Drive archive.
Step 9: Select the required Snapshot Date to view Shared Drive data from a specific backup point.
- The Snapshot Date on the top right shows that archive view currently appearing on the screen is of which date. To view files and folders from a specific backup point in time or for a range of dates, Click on the above snapshot date.
- To compare the archive view for a range of dates, From & To can be selected. For a specific point in time, both From & To dates should be same. Click on Apply.
Step 10: User advanced search and filter options to narrow down the archive view.
- Search: Type the name of the file or folder and press Enter key.
- Advanced filter: Use advanced filter options like File owner, last modified by, File name, file created date, and other add-ons specific filters.
The selected Shared Drive archive data will be displayed in the main archive view.
In the Legacy UI, Shared Drive data is accessed from within the user’s Google Drive archive. It is not listed as a separate app under Google Workspace.