You might encounter the error message “Unable to back up file due to suspended user account” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

This is a permanent error and requires a workaround.

Error Message: File Owner suspended in G Suite

The Google Drive file backup failed because the file owner’s user account has been suspended. Google API doesn’t provide a response for data of suspended users in G Suite. This is a Google API limitation.

Solution:

Activate the suspended user’s account in G Suite. To learn how to restore a suspended user, click here.