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Turbo backup vs Legacy backup
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Get started with Turbo backup
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Manage Legacy backup
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Google Workspace
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Google Classroom
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Microsoft 365
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Slack
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QuickBooks Online
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HubSpot
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Salesforce
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Box
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Sky - AI Copilot
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Backup Data Insights
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Partner Portal
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Subscription and payments
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Manage admin roles
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Manage account
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K-12 Security & Compliance
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Google Drive Encryption
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Xero
Why am I not able to view user archives
The user archives are visible to those admins that have been provided the ‘Access to users data’ setting in the SysCloud settings page.
Note: If you are a backup administrator, contact your Super Administrator for access to the user archives. If you are a Super Administrator who needs this enabled, contact your Account Owner.
If you are a Super Administrator and need to enable this for another administrator, follow the steps below to enable viewing of user archives.
Step 1: Navigate to the Settings page by clicking on the Settings icon from the header.
Step 2: In the Settings dropdown, select Access Management.
Step 3: Under Roles, select the role of the admin to whom you want to grant the user archives access.
Step 4: Select the admin, and check the Access to users data box on the right-hand pop-up screen. Click ‘Save.’