--- title: Why am I not able to view user archives description: "The user archives are visible to those admins that have been provided the ‘Access to users data’ setting in the SysCloud settings page.   Note: If you are a backup administrator, contact your Super Ad" --- [Skip to content](https://help.syscloud.com/why-am-i-not-able-to-view-user-archives#main-content) - [English](https://help.syscloud.com/why-am-i-not-able-to-view-user-archives) - [日本語](https://help.syscloud.com/ja/why-am-i-not-able-to-view-user-archives) English Show submenu for translations [Create Ticket](https://help.syscloud.com/kb-tickets/new?hsLang=en) ![Untitled design (1)-Aug-01-2022-12-37-27-80-PM.png\]](https://help.syscloud.com/hs-fs/hubfs/Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png?height=40&name=Untitled%20design%20(1)-Aug-01-2022-12-37-27-80-PM.png) - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) Open main navigation Close main navigation - [Help Center](https://help.syscloud.com/) - [Go to SysCloud](https://www.syscloud.com/) - - [English](https://help.syscloud.com/why-am-i-not-able-to-view-user-archives) - [日本語](https://help.syscloud.com/ja/why-am-i-not-able-to-view-user-archives) English Show submenu for translations - [Create Ticket](https://help.syscloud.com/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.syscloud.com/?hsLang=en) 2. [Get started with Turbo backup](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en) 3. [General](https://help.syscloud.com/get-started-with-turbo-backup?hsLang=en#general) # Why am I not able to view user archives The user archives are visible to those admins that have been provided the ‘Access to users data’ setting in the SysCloud settings page.   If you are a backup administrator, contact your Super Administrator for access to the user archives. If you are a Super Administrator who needs this enabled, contact your Account Owner.  If you are a Super Administrator and need to enable this for another administrator, follow the steps below to enable viewing of user archives.  **Step 1:** Navigate to the **Settings** icon in the header and select **Access Management** from the dropdown menu.  ![](https://help.syscloud.com/hs-fs/hubfs/image-png-Jul-10-2026-08-47-44-4779-AM.png?width=670&height=345&name=image-png-Jul-10-2026-08-47-44-4779-AM.png) **Step 2:** Under Roles, select the role of the admin to whom you want to grant the user archives access. ![](https://help.syscloud.com/hubfs/Knowledge%20Base%20Import/s3%20(2)-png.png) **Step 3:** Select the admin, and check the Access to users data box on the right-hand pop-up screen. 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