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Why am I not able to view user archives

The user archives are visible to those admins that have been provided the ‘Access to users data’ setting in the SysCloud settings page.  

If you are a backup administrator, contact your Super Administrator for access to the user archives. If you are a Super Administrator who needs this enabled, contact your Account Owner. 

If you are a Super Administrator and need to enable this for another administrator, follow the steps below to enable viewing of user archives. 

Step 1: Navigate to the Settings icon in the header and select Access Management from the dropdown menu. 

Step 2: Under Roles, select the role of the admin to whom you want to grant the user archives access.

Step 3: Select the admin, and check the Access to users data box on the right-hand pop-up screen. Click ‘Save.’