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Subscription and payments
Learn how to manage subscriptions, licenses, and payments in the SysCloud backup application
Manage subscription (Turbo backup)
- Terms & Conditions - Apply coupon code
- What is the refund policy if I cancel my SysCloud subscription?
- Why did my payment fail? What should I do to fix it?
- How do I cancel my free trial?
- How to Verify Billing Details for my SysCloud Subscription
- How to Check the Expiry Date of Your SysCloud Subscription Plan?
- How to Change Your Subscription Plan Before the Next Renewal?
- How to Upgrade from a Free Trial to a Paid SysCloud Subscription?
- How to cancel my SysCloud backup subscription?
Manage subscription (Legacy backup)
Manage Licenses (Turbo backup)
- Why is SysCloud enforcing pooled storage for backup services?
- After my trial expires, how do I delete the data that was backed up during the trial period?
- What are the online payment modes available to purchase SysCloud backup subscription?
- Volume-based pricing for yearly backup subscriptions
- Where can I find the number of licenses used and available in the SysCloud application?
- How can I add an additional account to my SysCloud account?
- How can I reduce my SysCloud backup license usage? (Gen 3)
- How to review users and delete users in bulk
- How to add more licenses to my SysCloud backup subscription?
Manage Licenses (Legacy backup)
Billing FAQs
- What is auto-billing?
- How does the multi-app discount work in SysCloud?
- How can an existing customer get the multi-app discount?
- How Slack Licenses Are Counted for Backup
- Do I Need to License All Users to Back Up Only Shared Drives in Google Workspace?
- Can I backup only shared applications like Shared Drive, SharePoint, and Teams with SysCloud?
- What are the terms and conditions for festival offer coupon- STRESSFREE2024?
- Why does SysCloud charge additional Salesforce users on a prorata basis?
- Why does SysCloud charge additional Slack users on a prorata basis?
- What are the terms and conditions for 'upgrade now' backup discount offer?
- What are the terms and conditions for backup discount coupons - BACKUP3M and BACKUP25Y?
US sales tax FAQs
- My organization is tax-exempt. Do I still need to pay sales tax?
- I have more questions. Who can I get in touch with?
- SysCloud did not collect tax in the past. Why now?
- On which SysCloud services do I need to pay sales tax?
- What are the US states that have mandated sales tax collection?
- What do you do with the collected taxes?
- We are a US-based education institute/not-for-profit/government organization and are tax exempt. Do I still need to submit an exemption certificate?
- Why is SysCloud adding sales tax in the invoice?