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Get started with Turbo backup
New to Turbo backup? Learn how to connect your clouds and start a backup job with SysCloud.
General
- How to check the status of items dismissed in the SysCloud backup application?
- How to check the status for items marked as true positive in the SysCloud backup application?
- How to check the archive status in the SysCloud backup application?
- Why do certain restore requests take longer than usual?
- How does the auto-backup feature affect the backup process for users in a domain?
- Where do you store my backed up data?
- How does the trial version of the SysCloud online backup service work?
- Why am I not able to restore emails to a particular user’s inbox?
- Do you provide a system status site that shows the current status and past outages?
- What are the features of SysCloud's Online backup tool?
- Are folder structures and file permissions retained when I restore files?
- why is a deleted Google/ Microsoft user shown as active in the SysCloud application?
- What kind of files can I restore from SysCloud?
- What is the benchmark for SysCloud backup application’s email restore?
- Why am I not able to download exported files?
- How do I import the exported email data?
- Can we request a backup on demand?
- Where can I check the Groups that have been synced into the application?
- Why is my file export stuck?
- Why am I not able to download the exported files?
- Understanding storage discrepancy between SysCloud vs clouds at user-level
- Understanding storage discrepancy at account-level
- What is the frequency of backups taken and at what time of day?
- How do I disable the backup process for a specific Organizational Unit (OU)?
- How do I perform an on-demand sync for Users, Groups, or Organizational Units (OUs) in my domain?
- What are the different types of reports available in the SysCloud application?
- How do I start backup for an individual user?
- Are New Users Added to Our Domain Automatically Included in Backups?
- How Do I Start Backup for Multiple Users?
- Why is the file date in Drive or OneDrive archives different from the actual creation date?
- Can I receive notifications or reports for backup failures?
- Can I disable the backup process for suspended accounts in my domain?
- Which apps or services are included in the SysCloud Backup application?
- How do I check the activity of a particular user?
- How to check the download limit for my domain?
- How do I resolve SysCloud Application access errors?
- Can users restore data on their own without involving the admin?
- Updating the Domain Administrator in Your SysCloud Account
- Why am I not able to view user archives
- How to view your SysCloud backup archives
- Why do certain files fail to restore or not available for export?
- How can I remove users with zero data (0B) stored in SysCloud to free up license slots?
- Why can’t I find some emails/files/records in the backup archives?
- How to use the smart navigation?
- How to edit a backup job in the SysCloud backup application
- What are backup trends?
- How to check the restore status in the SysCloud backup application
- How to unpause a backup job in the SysCloud backup application
- How to enable pop-ups in your browser?
- What are the different retention types offered in the SysCloud backup product?
- How to check the export status in the SysCloud backup application
Account creation
- How to Sign Up with Xero?
- Why does SysCloud need administrator credentials to create an account?
- How to set-up a SysCloud account as an administrator?
- What are different ways to sign up for SysCloud?
- What should I do when the message says, “An account already created for your domain”?
- How to set-up a SysCloud account if you are not an administrator?
- I forgot my password to login into SysCloud. How do I retrieve my account?
- Didn’t receive the OTP? What can be done?
- What should I do when the message says ‘An account with this email id already exists’?
- Sign-up with Google/Microsoft failed. What are the next steps?
Create and configure backup jobs
- How to set up QuickBooks Online backup
- How to set up HubSpot backup
- How to set up Salesforce backup
- How to set up Slack backup?
- How to set up Microsoft 365 backup
- How to set up Google Workspace backup in the SysCloud backup application?
- How to set up Google Classroom backup
- How to set retention period in the SysCloud backup application?
- How to backup only SharePoint and Team sites in my domain
- How to back up Google shared drives using the SysCloud backup application?
- What is a backup job?
- Why are some entities missing from the backup “Scope” menu?
Connect clouds
- What happens if I disconnect a cloud?
- Steps to retrieve SentinelOne account URL and API key
- How to connect QuickBooks Online company to SysCloud backup?
- How can I connect my Google Workspace account to the SysCloud backup application?
- Why should I connect the cloud first to purchase SysCloud licenses for Slack and Salesforce?
- How to connect a Slack workspace to the SysCloud backup application?
- How to connect a Salesforce organization to the SysCloud backup application?
Configure backup
Manage archives
- Why are my archives taking time to load?
- How do I restore a file along with its revision history?
- Why are my Drive (or OneDrive) files missing from the backup archive?
- Why am I not able to restore emails from one user account’s backup archive to another user account?
- What happens to the backup archive of a user when I change their username?
- When I do a full account export, why is the size of the exported backup archive larger than the size of the backup archive shown in the application?
- Can I delete specific emails for a user from the backup archives?
- Why is my backup archive not loading when I try to view a file?
- I moved a file in my Drive. Why is it still in the original location in the backup archive?
- Why is an active account shown as suspended in the SysCloud Backup Application?
- Can I restore files directly to a user account?
- Why is my backup process delayed?
- Can I search for and restore individual files or groups of files?
- Is it recommended to check the box to restore the files with sharing permissions?
- Why is my file missing from the backup archive?
Cloud Connection
Notification Center
Settings
- How to Change the Backup Storage Limit of a User?
- How do I enable the auto-backup function on the SysCloud Application?
- What Backup Settings Are Available in the SysCloud Application?
- Can I select an older backup date?
- Why are some users in my domain unable to access the SysCloud application to manage their backup?
- Why are new users on my domain not getting backed up?