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Manage Legacy backup
Learn how to install the SysCloud application, manage backup archives, and resolve errors.
General
- How to remove a domain from my SysCloud account?
- What types of alerts, logs, and reporting are provided for our backups and what is their frequency?
- Does SysCloud provide IP-based restriction for users?
- What are the ransomware types detected by SysCloud?
- Why is the date shown for the Drive (or OneDrive) files in the archive different from the date on which they were actually created?
- How do I get the Backup Status by User report? What information does it provide?
- Can we get a notification Report or Updates on Backup Failures?
- Can I restore the email from a previous backup?
- When I select “Create New Label for Restore” option, can I customize its name?
- Can I restore files to a different account?
- How do I restore the deleted emails for a user?
SysCloud application
- SysCloud application is not listed in the installed apps page. What should I do?
- Why am I asked to allow permission for the SysCloud Backup features?
- How do I grant access to the SysCloud application for the new APIs added by Google?
- How to install SysCloud if you are not a domain administrator?
- Whitelist SysCloud App in G Suite Admin Console
- What to do when the violation shown in a notification alert is not visible in the application?
- How can I get the violation notification emails to show the document name and other details like violation text?
Backup archives
- How do I filter the email (Gmail or Outlook) data in the backup archives?
- Can I Include or Exclude Specific Types of Files While Backing Up Accounts in the SysCloud Application?
- How to Filter the Drive (Google Drive or OneDrive) Data in the Backup Archives?
- How would an end-user (non-admin) access their backup archives? Is there a way to set this up?
Error messages
- You might encounter the error message “Unable to restore file due to suspended user account” in the Backup Archives (Limitations tab).
- You might encounter the error message “Unable to back up file due to suspended user account” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- SysCloud Application Unable to Access Google Workspace (G Suite)
- What should I do when I get a “502 server error” on the SysCloud login page?
- You might encounter the error message “Unable to back up file due to suspended user account” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- You might encounter the error message “Unable to back up due to file deletion” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- You might encounter the error message “Unable to back up files created by third-party Google Drive Add-on” in the Backup Archives (Status) page/Dashboard (Backup Health)/Backup Health Status Report.
- You might encounter the error message “Unable to restore parent folder” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- Unable to Backup Data Due to Google API Limitations
- You might encounter the error message “Unable to back up file due to file access restriction” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- You might encounter the error message “Parent folder has been deleted” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- You might encounter the error message “User does not have sufficient permissions” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- Unable to Backup Data Due to Google API Usage Limit
- You might encounter the error message “Meeting request email cannot be restored” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- How to troubleshoot the 'Sites Service Disabled' error in the SysCloud Google Workspace Backup Health Status Report
- You might encounter the error message “Unable to restore due to user not having impersonation permission” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.
- How to troubleshoot the 'Calendar Service Disabled' error in the SysCloud Google Workspace Backup Health Status Report
- How to troubleshoot 'User Access Error' for Google Drive in the SysCloud Google Workspace Backup Health Status Report
- You might encounter the error message “File not found in S3” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- I exported data from the backup archives. I am getting an ‘invalid zip file’ error. Why am I not able to view them?
- You might encounter the error message “Restore not able to create new label due to Google server error” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.
- You might encounter the error message “User is not licensed” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.
- API Access Disabled for G Suite Domain
- Drive Restore Failure Due to View-Only Permission
- How to troubleshoot 'User Access Error' for Gmail in the SysCloud Google Workspace Backup Health Status Report