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Subscription and payments

Manage Licenses (Legacy backup)

Subscription and payments

Learn how to manage subscriptions, licenses, and payments in the SysCloud backup application

How do I disconnect my Salesforce account from SysCloud?

Manage subscription (Turbo backup)

How to upgrade from a free trial subscription to a paid subscription?

How to cancel my SysCloud backup subscription?

Manage subscription (Legacy backup)

How to cancel my SysCloud backup subscription?

Where do I check my subscription details like the next renewal date?

How do I download the invoice for my SysCloud subscription?

What is the refund policy if I cancel my SysCloud subscription?

How long does it take to process my subscription renewal?

How do you check if my SysCloud subscription is active? (Guided Sales)

After my trial expires, how do I delete the data that was backed up during the trial period?

How can I change my current subscription plan before the next renewal date?

How do I cancel auto-renewal for my SysCloud backup subscription?

How do you check if my SysCloud subscription is active?

How do I verify the billing details for my SysCloud subscription?

How do I check the expiry date of my subscription plan?

How do I change my current subscription plan before the next renewal date?

What is the procedure to become a paid customer at the end of the trial period?

Why did my payment fail? What should I do to fix it?

How do I cancel my free trial?

How do I buy more backup credits?

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Manage Licenses (Turbo backup)

How can I reduce my SysCloud backup license usage? (Gen 3)

How can I reduce my SysCloud backup license usage?

How to add more licenses to my SysCloud backup subscription?

How to remove licenses for my SysCloud backup subscription?

Manage Licenses (Legacy backup)

How can I increase my storage limit?

How am I charged for using SysCloud to back up my organization?

Where can I find the number of licenses used in the SysCloud application?

How can I convert my unused staff licenses to student licenses?

What are the online payment modes available to purchase SysCloud backup subscription?

How do I find out my license expiry date?

How does SysCloud calculate the full-time equivalency (FTE) for user licenses?

How do I check the number of remaining backup licenses in the SysCloud Backup Application?

Is there an additional cost for storing document versions in my backup archive?

How can I get backup licenses?

I made the payment for extra backup credits, but the credits have not been added to my account. What should I do?

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Billing FAQs

Can I backup only shared applications like Shared Drive, SharePoint, and Teams with SysCloud?

What are the terms and conditions for festival offer coupon- STRESSFREE2024?

Why does SysCloud charge additional Salesforce users on a prorata basis?

Why does SysCloud charge additional Slack users on a prorata basis?

What are the terms and conditions for 'upgrade now' backup discount offer?

What are the terms and conditions for backup discount coupons - BACKUP3M and BACKUP25Y?

What is auto-billing?

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US sales tax FAQs

SysCloud did not collect tax in the past. Why now?

I have more questions. Who can I get in touch with?

On which SysCloud services do I need to pay sales tax?

What are the US states that have mandated sales tax collection?

What do you do with the collected taxes?

My organization is tax-exempt. Do I still need to pay sales tax?

We are a US-based education institute/not-for-profit/government organization and are tax exempt. Do I still need to submit an exemption certificate?

Why is SysCloud adding sales tax in the invoice?

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