Help Center

Back to home

Help Center

Manage Legacy backup

Error messages

Manage Legacy backup

Learn how to install the SysCloud application, manage backup archives, and resolve errors.

General

How does the trial version of the SysCloud online backup service work?

How do I export backed up emails as PST files?

Why does SysCloud need administrator credentials to create an account?

Why am I not able to restore emails to a particular user’s inbox?

How can I restore emails sent to a group?

How do I disable the backup process for a specific Organization Unit (OU)?

How can I restore groups and group members?

Do you provide a system status site that shows the current status and past outages?

What are the features of SysCloud's Online backup tool?

Office 365 FAQ

Are folder structures and file permissions retained when I restore files?

Why is an active account shown as suspended in the SysCloud Backup Application?

What information should I provide to start a free trial for the SysCloud Backup Application?

Do you offer two-factor authentication?

How do I begin the backup process?

Can I restore files directly to a user account?

How to export/restore the filtered items from a user archive?

How do I do on-demand sync for users/groups/org unit in my domain?

How to remove a domain from my SysCloud account?

What types of alerts, logs, and reporting are provided for our backups and what is their frequency?

why is a deleted Google/ Microsoft user shown as active in the SysCloud application?

Is it possible to restore data to a deleted user account from SysCloud backup?

How do I start backup for an individual user?

How do I change my SysCloud admin account username?

What kind of files can I restore from SysCloud?

How do I get the domain summary report? What information does it provide?

How do I make sure that everything beyond three months is backed up for all of our user accounts?

Does SysCloud provide IP-based restriction for users?

Basic G Suite end-user FAQ

What is the benchmark for SysCloud backup application’s email restore?

Why am I not able to download exported files?

Is it possible to remove/delete multiple users from our backup account using a CSV file?

Why is my backup process delayed?

Can I search for and restore individual files or groups of files?

How do I import the exported email data?

Is it recommended to check the box to restore the files with sharing permissions?

How do I search for an email/document in the SysCloud backup archives?

Why is my file missing from the backup archive?

Can we request a backup on demand?

Where can I check the Groups that have been synced into the application?

What are the ransomware types detected by SysCloud?

Why is my file export stuck?

Why am I not able to download the exported files?

Why is the date shown for the Drive (or OneDrive) files in the archive different from the date on which they were actually created?

How do I get the Backup Status by User report? What information does it provide?

Can we get a notification Report or Updates on Backup Failures?

Can users restore data on their own without involving the admin?

Can I restore the email from a previous backup?

When I select “Create New Label for Restore” option, can I customize its name?

How do I start backup for multiple users?

How to check the download limit for my domain?

Can I restore files to a different account?

Can I disable the backup process for suspended accounts in my domain?

Which apps or services are included in the SysCloud Backup Application?

How do I restore the deleted emails for a user?

What should you do when SysCloud detects ransomware in your backup archives?

What is the frequency of backups taken and at what time of day?

How can I change the SysCloud backup data center location for my account?

How do I check the activity of a particular user?

See more

SysCloud application

How do I grant access to the SysCloud application for the new APIs added by Google?

Why am I asked to allow permission for the SysCloud Backup, DLP, Compliance, and encryption features?

SysCloud application is not listed in the installed apps page. What should I do?

How do I resolve SysCloud Application access errors?

How to install SysCloud if you are not a domain administrator?

Whitelist SysCloud App in G Suite Admin Console

What to do when the violation shown in a notification alert is not visible in the application?

How do I refresh the dashboard on the SysCloud Backup Application?

How can I restrict end-users from accessing the SysCloud backup application?

How do I quarantine files through the SysCloud Application?

Are new users added to our domain automatically included in backups?

How can I get the violation notification emails to show the document name and other details like violation text?

What are the common reasons for not being able to login to SysCloud?

See more

Installation

How do I install the SysCloud Application for a G Suite domain?

How do I install the SysCloud application for an Office 365 domain?

How do I uninstall the SysCloud Application from Office 365?

How do I uninstall the SysCloud Application from G Suite?

Backup archives

How do I restore a file along with its revision history?

How does the auto-backup feature affect the backup process for users in a domain?

How do I filter the email (Gmail or Outlook) data in the backup archives?

Why is my Gmail backup not completed fully?

Why can’t I find some emails/files/records in the backup archives?

Can I choose specific files or folders to backup?

Why are my Drive (or OneDrive) files missing from the backup archive?

Why am I not able to restore emails from one user account’s backup archive to another user account?

How do I filter the Drive (Google Drive or OneDrive) data in the backup archives?

Why are my Drive files missing from the backup archive?

What happens to the backup archive of a user when I change their username?

When I do a full account export, why is the size of the exported backup archive larger than the size of the backup archive shown in the application?

How would an end-user (non-admin) access his backup archives? Is there a way to set this up?

What should I do if a file is missing from the backup archive?

Can I delete specific emails for a user from the backup archives?

Where do you store my backed up data?

Why are calendar events not backed up? How to resolve the issue?

Why is my backup archive not loading when I try to view a file?

I moved a file in my Drive. Why is it still in the original location in the backup archive?

See more

Settings

How do I change the backup storage limit of a user?

How can I set the retention period for data backup in the SysCloud Backup Application?

How do I change the account holder's email id for my domain?

How do I enable the auto-backup function on the SysCloud Application?

Can I manually back up Drive files through the application?

How do I choose the settings for backup in the SysCloud Application? (Or) What are the backup settings available in the SysCloud Application?

Can I select an older backup date?

Why are some users in my domain unable to access the SysCloud application to manage their backup?

Why are some users in my domain unable to access SysCloud application to manage their backup?

Why are new users on my domain not getting backed up?

How to check a domain’s storage usage and limit on the SysCloud Backup Application?

See more

Error messages

What should I do when I get a “502 server error” on the SysCloud login page?

SysCloud Application Unable to Access Google Workspace (G Suite)

You might encounter the error message “Unable to back up file due to suspended user account” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Unable to back up due to file deletion” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Unable to back up files created by third-party Google Drive Add-on” in the Backup Archives (Status) page/Dashboard (Backup Health)/Backup Health Status Report.

You might encounter the error message “Unable to restore parent folder” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

Unable to Backup Data Due to Google API Limitations

You might encounter the error message “Unable to back up file due to file access restriction” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Parent folder has been deleted” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “User does not have sufficient permissions” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

Unable to Backup Data Due to Google API Usage Limit

You might encounter the error message “Meeting request email cannot be restored” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

How to troubleshoot the 'Sites Service Disabled' error in the SysCloud Google Workspace Backup Health Status Report

You might encounter the error message “Unable to restore due to user not having impersonation permission” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.

How to troubleshoot the 'Calendar Service Disabled' error in the SysCloud Google Workspace Backup Health Status Report

How to troubleshoot 'User Access Error' for Google Drive in the SysCloud Google Workspace Backup Health Status Report

You might encounter the error message “File not found in S3” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

I exported data from the backup archives. I am getting an ‘invalid zip file’ error. Why am I not able to view them?

You might encounter the error message “Restore not able to create new label due to Google server error” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.

Updating the Domain Administrator in Your SysCloud Account

You might encounter the error message “User is not licensed” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

How do I view the backup error notification for a user in the SysCloud Application?

API Access Disabled for G Suite Domain

Drive Restore Failure Due to View-Only Permission

How to troubleshoot 'User Access Error' for Gmail in the SysCloud Google Workspace Backup Health Status Report

You might encounter the error message “Unable to restore file due to suspended user account” in the Backup Archives (Limitations tab).

You might encounter the error message “Unable to back up file due to suspended user account” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

See more

Restore

Why do certain files fail to restore or not available for export?

Why do certain restore requests take longer than usual?