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Manage Legacy backup

SysCloud application

Manage Legacy backup

Learn how to install the SysCloud application, manage backup archives, and resolve errors.

General

How to remove a domain from my SysCloud account?

What types of alerts, logs, and reporting are provided for our backups and what is their frequency?

Does SysCloud provide IP-based restriction for users?

What are the ransomware types detected by SysCloud?

Why is the date shown for the Drive (or OneDrive) files in the archive different from the date on which they were actually created?

How do I get the Backup Status by User report? What information does it provide?

Can we get a notification Report or Updates on Backup Failures?

Can users restore data on their own without involving the admin?

Can I restore the email from a previous backup?

When I select “Create New Label for Restore” option, can I customize its name?

How do I start backup for multiple users?

How to check the download limit for my domain?

Can I restore files to a different account?

Can I disable the backup process for suspended accounts in my domain?

Which apps or services are included in the SysCloud Backup Application?

How do I restore the deleted emails for a user?

What is the frequency of backups taken and at what time of day?

How do I check the activity of a particular user?

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SysCloud application

SysCloud application is not listed in the installed apps page. What should I do?

Why am I asked to allow permission for the SysCloud Backup features?

How do I grant access to the SysCloud application for the new APIs added by Google?

How do I resolve SysCloud Application access errors?

How to install SysCloud if you are not a domain administrator?

Whitelist SysCloud App in G Suite Admin Console

What to do when the violation shown in a notification alert is not visible in the application?

How do I quarantine files through the SysCloud Application?

Are new users added to our domain automatically included in backups?

How can I get the violation notification emails to show the document name and other details like violation text?

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Error messages

SysCloud Application Unable to Access Google Workspace (G Suite)

What should I do when I get a “502 server error” on the SysCloud login page?

You might encounter the error message “Unable to back up file due to suspended user account” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Unable to back up due to file deletion” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Unable to back up files created by third-party Google Drive Add-on” in the Backup Archives (Status) page/Dashboard (Backup Health)/Backup Health Status Report.

You might encounter the error message “Unable to restore parent folder” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

Unable to Backup Data Due to Google API Limitations

You might encounter the error message “Unable to back up file due to file access restriction” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “Parent folder has been deleted” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

You might encounter the error message “User does not have sufficient permissions” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

Unable to Backup Data Due to Google API Usage Limit

You might encounter the error message “Meeting request email cannot be restored” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

How to troubleshoot the 'Sites Service Disabled' error in the SysCloud Google Workspace Backup Health Status Report

You might encounter the error message “Unable to restore due to user not having impersonation permission” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.

How to troubleshoot the 'Calendar Service Disabled' error in the SysCloud Google Workspace Backup Health Status Report

How to troubleshoot 'User Access Error' for Google Drive in the SysCloud Google Workspace Backup Health Status Report

You might encounter the error message “File not found in S3” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

I exported data from the backup archives. I am getting an ‘invalid zip file’ error. Why am I not able to view them?

You might encounter the error message “Restore not able to create new label due to Google server error” in the Backup Archives page/Dashboard (Backup Health section)/Backup Health Status Report.

Updating the Domain Administrator in Your SysCloud Account

You might encounter the error message “User is not licensed” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

How do I view the backup error notification for a user in the SysCloud Application?

API Access Disabled for G Suite Domain

Drive Restore Failure Due to View-Only Permission

How to troubleshoot 'User Access Error' for Gmail in the SysCloud Google Workspace Backup Health Status Report

You might encounter the error message “Unable to restore file due to suspended user account” in the Backup Archives (Limitations tab).

You might encounter the error message “Unable to back up file due to suspended user account” in the Backup Archives (Status column) page/Dashboard (Backup Health section)/Backup Health Status Report.

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