Help Center

Back to home

Help Center

Microsoft 365

Errors

Microsoft 365

Learn how to setup backup, restore, and export your Microsoft 365 data using the SysCloud backup application.

Setup Microsoft 365 backup

How can I reconnect or re-authenticate my Microsoft 365 account?

How do I log in to the SysCloud Backup and Security Application?

How to add scopes to the SysCloud application?

Backup archives

How do I filter the People, Calendar, or SharePoint data in the backup archives?

How to access the backup archive data?

How to enable backup for video and audio files?

How do I view the folders in my or OneDrive application’s backup archive?

What are the Microsoft 365 Applications that can be backed up using SysCloud?

How to enable the image backup for OneDrive in the SysCloud application for a single user?

How to enable the image backup for OneDrive in the SysCloud application for multiple domains?

How to Backup SharePoint Sites (Communication and Team Sites) and Microsoft Teams Sites in SysCloud?

What types of Sharepoint Sites are backed up by SysCloud?

Why are some SharePoint Sites & Teams missing from the Backup Apps menu?

How to back up Teams Chat?

How to perfom a manual on-demand backup for Microsoft 365?

How to back up Teams Private chat for an existing user?

See more

Restore

Why did my restore get stuck? What should I do to fix restore failure?

How to restore with sharing permissions and folder structure?

How to restore an entire application: Mail (Outlook), Drive (OneDrive), Contact (People), Calendar, or Sites (SharePoint)?

How to do a point-in-time restore?

How to restore to a specific folder location?

How do I restore a folder for a user?

What items are included in MS365 account restores?

How to restore SharePoint Sites and Microsoft Teams Sites from the SysCloud backup archives?

How to restore a single file?

How to restore a specific version of a OneDrive document?

How to restore a folder?

How to restore multiple files?

When I restore OneDrive data, it has a checkbox to create a new folder for restoring the files. Is this a recommended process?

How do I restore a OneDrive file along with its revision history?

How can I restore my Outlook data from the SysCloud backup archives?

How can I restore my Microsoft 365 data at a user level from the SysCloud backup archives?

Can I restore my Microsoft 365 data at an item-level using the SysCloud backup application?

How can I restore Microsoft Teams data from the SysCloud backup archives?

How can I restore my OneDrive data from the SysCloud backup archives?

How can I restore Microsoft SharePoint data from the SysCloud backup archives?

How can I restore my Microsoft 365 People data from the SysCloud backup archives?

How can I restore my Microsoft 365 Calendar data from the SysCloud backup archives?

Why is the restore process taking a long time to complete?

How to do bulk user restore using the CSV upload option?

Why are the restored calendar events missing?

How to restore to the original location of the file/folder?

How to restore Teams Chat data?

See more

Export

How to export a specific version of a OneDrive Document?

How to export my entire account?

How to export the entire service: Mail (Outlook), Drive (OneDrive), Contact (People), Calendar, or Sites (SharePoint)?

How to export a folder?

How to export multiple files?

How to export a single file?

How to export Microsoft 365 People?

How to export OneDrive files?

How to export the entire Microsoft 365 People list for a user?

How to export SharePoint files?

How to export Teams channel files from the SysCloud backup application?

Why am I not able to download my email export as a .pst file?

How to export a Team’s channel(s) from the SysCloud backup application?

How to export the entire Outlook account for a user?

How do I import the exported OneDrive data?

I am not able to find the download link to export emails. What should I do?

How to export Teams channel threads from the SysCloud backup application?

How to export the entire OneDrive account for a user?

How to export with folder structure?

How to export Outlook emails?

How to export an entire Team from the SysCloud backup application?

How to export an entire SharePoint site?

How to export the entire Outlook Calendar for a user?

How to export Outlook Calendar?

How to export Teams Chat data?

See more

Errors

What should I do when I see a “502 server error” on the SysCloud login page?

Can't Restore Read-only Calendar

What are the common restore errors and resolutions in Teams Chat Backup?

What are the limitations of Teams Chat backup with SysCloud?

How to resolve the error "Destination user not active in Microsoft 365"?

See more

Sync

What is Teams sync and how do I initiate it?

What is user sync and how do I initiate it?

What is group sync and how do I initiate it?

What is SharePoint sync and how do I initiate it?