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Get started with Turbo backup

Connect clouds

Get started with Turbo backup

New to Turbo backup? Learn how to connect your clouds and start a backup job with SysCloud.

Why is my cloud disconnected?

What's new in Turbo UI?

What is included in SysCloud's exclusive 1-year free backup offer?

Why is the cloud not showing when I enable the add-on?

General

Why am I not able to view user archives

How to view your SysCloud backup archives

Why do certain files fail to restore or not available for export?

How can I remove users with zero data (0B) stored in SysCloud to free up license slots?

Why can’t I find some emails/files/records in the backup archives?

How to use the smart navigation?

How to edit a backup job in the SysCloud backup application

What are backup trends?

How to check the restore status in the SysCloud backup application

How to unpause a backup job in the SysCloud backup application

How to enable pop-ups in your browser?

What are the different retention types offered in the SysCloud backup product?

How to check the export status in the SysCloud backup application

How to check the status of items dismissed in the SysCloud backup application?

How to check the status for items marked as true positive in the SysCloud backup application?

How to check the archive status in the SysCloud backup application?

Why do certain restore requests take longer than usual?

How does the auto-backup feature affect the backup process for users in a domain?

Where do you store my backed up data?

How does the trial version of the SysCloud online backup service work?

Why am I not able to restore emails to a particular user’s inbox?

Do you provide a system status site that shows the current status and past outages?

What are the features of SysCloud's Online backup tool?

Are folder structures and file permissions retained when I restore files?

why is a deleted Google/ Microsoft user shown as active in the SysCloud application?

What kind of files can I restore from SysCloud?

What is the benchmark for SysCloud backup application’s email restore?

Why am I not able to download exported files?

How do I import the exported email data?

Can we request a backup on demand?

Where can I check the Groups that have been synced into the application?

Why is my file export stuck?

Why am I not able to download the exported files?

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Account creation

How to set-up a SysCloud account as an administrator?

What are different ways to sign up for SysCloud?

What should I do when the message says, “An account already created for your domain”?

How to set-up a SysCloud account if you are not an administrator?

I forgot my password to login into SysCloud. How do I retrieve my account?

Didn’t receive the OTP? What can be done?

What should I do when the message says ‘An account with this email id already exists’?

Sign-up with Google/Microsoft failed. What are the next steps?

How to Sign Up with Xero?

Why does SysCloud need administrator credentials to create an account?

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Create and configure backup jobs

How to set up QuickBooks Online backup

How to set up HubSpot backup

How to set up Salesforce backup

How to set up Slack backup?

How to set up Microsoft 365 backup

How to set up Google Workspace backup in the SysCloud backup application?

How to set up Google Classroom backup

How to set retention period in the SysCloud backup application?

How to backup only SharePoint and Team sites in my domain

How to back up Google shared drives using the SysCloud backup application?

What is a backup job?

Why are some entities missing from the backup “Scope” menu?

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Connect clouds

How to connect QuickBooks Online company to SysCloud backup?

How can I connect my Google Workspace account to the SysCloud backup application?

Why should I connect the cloud first to purchase SysCloud licenses for Slack and Salesforce?

How to connect a Slack workspace to the SysCloud backup application?

How to connect a Salesforce organization to the SysCloud backup application?

What happens if I disconnect a cloud?

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Manage archives

Why are my archives taking time to load?

How do I restore a file along with its revision history?

Why are my Drive (or OneDrive) files missing from the backup archive?

Why am I not able to restore emails from one user account’s backup archive to another user account?

What happens to the backup archive of a user when I change their username?

When I do a full account export, why is the size of the exported backup archive larger than the size of the backup archive shown in the application?

Can I delete specific emails for a user from the backup archives?

Why is my backup archive not loading when I try to view a file?

I moved a file in my Drive. Why is it still in the original location in the backup archive?

Why is an active account shown as suspended in the SysCloud Backup Application?

Can I restore files directly to a user account?

Why is my backup process delayed?

Can I search for and restore individual files or groups of files?

Is it recommended to check the box to restore the files with sharing permissions?

Why is my file missing from the backup archive?

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